Microsoft Dynamics CRM for the IT & Services Sector

Take the lead over your competitors: optimize your sales and service processes with awisto’s industry solution!

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IT & Services

CRM Industry Solution

Take the lead over your competitors! Your customers deserve a great service! With awisto’s CRM solution for the IT & services sector, you can achieve just that! awisto’s got your back! Optimize workflows while keeping an eye on all client data. Redesign your sales efforts. Impress your customer and increase their loyalty to you by offering them excellent services. Increase the efficiency of marketing activities. Based on harmonized data and providing investment protection, the solution facilitates management tasks by generating reports, forecasts and sales performance data while offering tools for margin calculation and sales planning.

The industry solution for IT & services is based on Microsoft Dynamics CRM assists you with all tasks - from the acquisition of new customers to the sale of services. awisto simply integrates your existing systems.

Sales Processes

  • Sales territory management
  • Creation of partial invoices and delivery notes
  • Offer generation, printing and follow-up
  • Sales forecast
  • Structured Best Practices sales processes

Service Processes

  • Status information about service inquiries
  • Ticketing system
  • Escalation management
  • Workflows for repetitive processes
  • Resource planning
  • Extensive client information
  • Integrated service processes

Marketing Processes

  • Success evaluation for campaigns
  • Newsletters and serial emails
  • Selection tools
  • Marketing lists
  • Marketing campaigns


Our Sales Manager Tobias Heck is here to answer all your questions.

Feel free to call us or send an email by filling out the contact form.

Contact us now

Our reference customers

  • across
  • Antares
  • Duwe
  • Dymatrix
  • DOKOM21
  • hannoverimpuls
  • MX1